IVR
Interactive Voice Response (IVR) System
Improve your customer’s communication experience with a professional interactive voice response (IVR) .
Our services
Our Featured services
Better customer experience
Call Tracking Track calls and measure their effectiveness at every point.
Automated checking for order status
Unlimited Channels You can have unlimited parallel calls on the same number.
Improve efficiency
CRM Integration Our easy-to-use APIs integrate seamlessly with your CRM.
Be available after hours
In case your company does not have a 24*7 customer support, you can set up an IVR system to respond to calls received during hours of unavailability
Gather feedback
IVR systems are excellent tools for gathering feedback. It’s quick and interactive and improves the customer experience while also saving the regular staff from repetitive tasks.
Personalisation
The IVR systems can be tailored to every customer, making them feel more relevant. The welcome greeting can be changed to a shorter message for later calls
How It Works
Guide your customers to resolve their queries faster.
Customer dials a business phone number
The customer dials a business phone number either on your ad, website, or application.
They hear a greeting followed by prompts
The customer is asked for their DTMF input. Then they hear custom greetings.
Smart call routing
IVR systems can be used to smartly route your calls in a time-based and team-based manner.
Toll Free Number Advantages
Better Brand Identity
A toll-free phone number is easy to remember and customers associate this number with your brand.
Enhanced Customer Experience
Every customer gets a prime user experience with a clear and concise welcome greeting.
Sound professional
Every customer gets a prime user experience with a clear and concise welcome greeting.
How it works
What is a Interactive Voice Response?
AN IVR is a technology design that takes user input via mobile keypad and generates an interactive pre-recorded response to it. It gives the user the comfort of 1-1 interaction with no wait time. It makes your customer care number available 24X7 where computer is always ready to greet your customers and transfer the call to you in your working hours.
